Moving to Southlake and want utilities set up fast and stress free? You’re juggling movers, keys, and a hundred details, so a clear checklist helps you hit the ground running. In this guide, you’ll learn exactly who to contact, how service works locally, what to expect on your first bill, and the rules that can save you time and money. Let’s dive in.
Quick start checklist
- Start your Southlake Water Utilities account for water, sewer, stormwater, and refuse billing. Apply online and upload your deed or lease plus ID. Same day connections are possible if you submit before noon on a business day. Use the city’s Water Utility Service Application.
- Choose your electric plan with a Retail Electric Provider. For outages and delivery issues in Southlake, contact Oncor using the numbers on the Oncor contact page.
- If your home has natural gas, open or transfer your Atmos Energy account. See phone numbers and options on Atmos Energy’s contact page.
- Check internet availability by address. AT&T and Spectrum serve much of Southlake, but fiber varies by street. Start with the AT&T Southlake page and compare speeds for your work from home needs.
- Set up mail forwarding and note the local Post Office at 300 State St, Southlake, TX 76092.
- Sign up for city notifications and service requests through Southlake Serves so you get alerts about weather, outages, and trash updates.
Water, sewer, and stormwater
Southlake Water Utilities manages water, sewer, and stormwater service. You’ll also see refuse and recycling charges on this same bill.
- How to start service: Complete the online application with your deed or lease, ID, and a start date. Connections occur Monday through Friday 8:00 a.m. to 4:00 p.m. Same day service is available if you apply before 12:00 p.m. Use the Water Utility Service Application.
- Rates and your bill: Southlake published a utility rate update effective October 1, 2025. A sample bill on the city site shows a representative residential total around 306.28 dollars for the sample meter and consumption shown. Always check the city’s Water and Sewer Rates page for current details and examples.
- Sewer averaging: The city calculates sewer charges using water use during cooler months, typically November through January. Avoid filling or draining a pool during that period or contact utilities if you need an adjustment. See notes on the rates page.
- Irrigation rules: Southlake enforces year round, twice per week watering for odd and even addresses between 6:00 p.m. and 10:00 a.m. Check your assigned days and rules on the city’s Watering Restrictions page. Fines may apply for violations.
- Service line inventory: The city publishes a service line inventory dashboard to support the Lead and Copper Rule Revisions. If you have questions about materials, review the tool via Southlake Water Utilities resources.
Trash and recycling
Community Waste Disposal collects residential trash and recycling under the city contract, and charges appear on your Southlake utility bill.
- Pickup basics: Trash is typically collected twice weekly and recycling once weekly, between 7:00 a.m. and 7:00 p.m. Place carts at the curb by 7:00 a.m. on your day.
- Bulk, brush, and hazardous waste: Southlake provides curbside programs for household hazardous waste and electronics on a schedule. Review your pickup calendar, holiday changes, and set out rules on the City Trash and Recycling page.
- Missed pickups: Contact Community Waste Disposal customer service if your trash or recycling is missed. The city page has the most current number and procedures.
Electricity
In Southlake, Oncor delivers electricity, and you choose a Retail Electric Provider for your plan and billing.
- Start or transfer service: Select a REP, confirm contract length and cancellation fees, then schedule your start date.
- Outages and streetlights: Report power outages, downed lines, or streetlight issues to Oncor using the numbers on the Oncor contact page. The city also provides a tool to report a street light or traffic signal issue.
Natural gas
Atmos Energy is the primary natural gas distributor in Southlake.
- Start or transfer service: Call customer service to open or move your account. For emergencies, use the 24 hour emergency line. Find contacts on Atmos Energy’s page.
Internet and TV
AT&T and Spectrum serve many addresses, and fiber availability is address specific.
- What to do first: Run provider address checks before you move and schedule your install early. If you need fast uploads for video calls or backups, prioritize fiber. Start with the AT&T Southlake page and compare options.
Mail and city alerts
- USPS: Set up mail forwarding in advance and note the local Post Office at 300 State St, Southlake, TX 76092.
- City alerts: Enroll in Southlake Serves for non emergency service requests and notifications about severe weather, outages, and trash updates.
Billing tips and timing
- Expect multiple line items: Your first municipal bill usually includes water, sewer, garbage, and stormwater. Connection fees or deposits may apply depending on your application.
- Rate changes: A utility rate update took effect October 1, 2025. Always confirm current amounts on the city’s Water and Sewer Rates page.
- Sewer averaging window: Be mindful of water use in November through January to avoid higher sewer averages.
Key contacts you’ll use
- Southlake Water Utilities customer service: 817 748 8051. After hours water or sewer emergency: 817 748 8082.
- Community Waste Disposal customer service: 972 392 9300.
- Oncor outages: 1 888 313 4747. General service: 1 888 313 6862. Details on the Oncor contact page.
- Atmos Energy customer service: 1 888 286 6700. Emergency: 1 866 322 8667. See Atmos Energy contacts.
- Police non emergency: 817 748 8114. NETCOM non emergency dispatch: 817 743 4522.
- Southlake Serves requests and alerts: Southlake Serves portal.
Make your Southlake move easier
With these steps, you can start service on time, avoid billing surprises, and stay in sync with local rules. If you’re planning a move to or within Southlake and want a local guide for neighborhoods, timelines, and resources, reach out to Angelique Burkett. Our team helps you line up the details so your first week feels like home.
FAQs
How do I set up trash service in Southlake?
- Residential trash and recycling are billed through your Southlake Water Utilities account, and collection is performed by Community Waste Disposal. Find schedules and rules on the City Trash and Recycling page.
Who do I call for a power outage in Southlake?
- Report outages, downed lines, or streetlight problems to Oncor using the numbers on the Oncor contact page.
When did Southlake water and sewer rates change?
- A rate update took effect October 1, 2025, driven by wholesale supplier increases. Review current amounts and a sample bill on the city’s Water and Sewer Rates page.
What are the lawn watering rules in Southlake?
- Southlake uses a year round, twice per week schedule for odd and even addresses, and watering is allowed only between 6:00 p.m. and 10:00 a.m. Check your assigned days on the Watering Restrictions page.
How is sewer billing averaged, and how can I avoid a spike?
- The city averages sewer charges using your water use in November through January. Avoid large water use, like filling a pool, during that period or contact utilities for guidance.
Which internet providers serve my address in Southlake?
- Availability varies by street. Start with the AT&T Southlake page and compare address level options. If you need fast uploads for remote work, prioritize fiber where available.
Do I need a separate account for recycling?
- No. Recycling is part of your city billed services and is picked up weekly by Community Waste Disposal. See details on the City Trash and Recycling page.
Where do I report non emergency city issues?
- Use Southlake Serves for service requests like potholes or code compliance. For missed trash, contact Community Waste Disposal customer service.
